Cra Direct Deposit

3/30/2022

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We’d like to help our community access any government payments or support as soon as possible. Starting April 3, 2020, you can sign up for Canada Revenue Agency (CRA) direct deposit with KOHO to receive government payments — including any support you may be applying for due to COVID-19.

To Set Up CRA Direct Deposit in Online Banking: Sign in to RBC Online Banking; From Accounts Summary, select the account you’d like to receive direct deposits for; Click Set Up Direct Deposit with Canada Revenue Agency, under the Security and Account Management section on the right of the page; Follow the on-screen instructions. In light of the COVID-19 crisis and the introduction of the Canada Emergency Response Benefit, the Canada Revenue Agency (CRA) wants to make it easier for Canadians to sign up for its direct deposit service or change their existing account information by creating an enrolment process that can be accessed through financial institutions.

Why should I sign up for direct deposit?

Direct deposit allows you to access your money faster and is more convenient as your payment will not be delayed due to unforeseen circumstances such as bad weather. It is reliable and your payment will always be deposited in the account that you supply at the time of your enrolment in direct deposit. You will be able to change or cancel your direct deposit information at any time through the CRA My Account portal.

For those eligible for the Canada Emergency Response Benefit, we encourage you to sign up for direct deposit as soon as possible to receive your payments on time.

Can anyone sign up for CRA direct deposit?

To be eligible to enrol in direct deposit through KOHO or any other participant in the CRA direct deposit service, you must have previously filed at least one personal income tax return or set up an account with the CRA. If you do not meet this criteria, please call the CRA directly at 1-800-959-8281 for more information.

Eligibility

Who is eligible?
Eligibility for government payments is decided by the CRA and the Canadian government. KOHO does not determine eligibility. Instead, we provide the connection so that your government payments reach your account faster and without the need for paper cheques.

I haven’t completed identity verification for my KOHO account yet, can I still participate?
All users need to complete identity verification* before they can sign up to receive payments through KOHO or any other participant in the CRA direct deposit service. Learn more about how to verify your identity.

*If your account is already verified,additional documents are not required. You will know your account is verified if you've received a confirmation email that your account is set up, or currently own a coloured physical card.

What if I already have direct deposit set up with the CRA into another account? Can I do both?
Should you wish to have your payments deposited to your KOHO account, this will override any prior enrolments. You can switch enrolments at any time, but a maximum of once per calendar day.

You can switch the account your CRA payments are sent to once logged into your My Account on the CRA website under “arrange my direct deposit”.

I’m not expecting any government payments. Should I still register?
Yes! The Canadian government is encouraging all Canadians to register for direct deposit. This is to help increase the speed at which you receive all future payments (including tax returns) and reduces the need for physical cheques.

I have a joint account and a personal account. Which one should I use?
Through the CRA My Account site, you can direct your payments to either account. However, setting up direct deposit through KOHO is only available for your KOHO personal account.

Registering

How do I register to have the CRA deposit into my KOHO account?
You must log into your KOHO app to start the process. In your KOHO app you will see a home card about setting up CRA. You can start the process by tapping that screen, or going directly to our secure webpage to begin registration. To see all messages from our team, go to Chat with Support > see previous.

What information does KOHO share with the CRA?
Your full name, date of birth and Social Insurance Number (SIN) and the account number into which payments will be deposited.

How do I know my registration was successful?
Once processed by the CRA, you can log into your My Account and check the direct deposit on record.
Why do you need my SIN?
The CRA needs it to validate the correct funds are sent to the correct person. KOHO is mandated to collect this information for the CRA.

I don’t have a SIN number, how do I register?
Unfortunately, you won't be able to register with the CRA without a SIN.

The name I have associated to my KOHO account doesn't match what the CRA has, what do I do?
The CRA uses name matching tools to help overcome minor differences; however, if possible, we suggest you update your name as reflected with CRA to avoid any mismatches.

Please contact our support team with a supporting government-issued ID to help you out before you register for direct deposit with the CRA via KOHO.
Do I need to provide the CRA with my direct deposit form?
No, KOHO will handle the set up of receiving direct deposits from the CRA to your KOHO account for you.

Timing

When can I expect my direct deposit to land in my KOHO account?
You can expect to receive payments within 5 business days of the scheduled payment date. You must be enrolled prior to the payment being made for funds to reach your account. Enrolment is required before 9pm ET for the next day to count as the first business day.

How long will it take to process my direct deposit enrolment with KOHO and the CRA?

With KOHO: we send over all new enrolments to the CRA weekdays before 10pm ET.
With the CRA: The CRA aims to process your direct deposit enrolment or information updates within the next business day. Given the current environment, you may experience longer than usual processing times once KOHO has sent your information to the CRA.

What you need before you sign up

To sign up for direct deposit, you will need to gather the following personal information:

your social insurance number
the name of your bank or financial institution
the branch/transit number and
your account number

Your banking information can be found at the bottom of any cheque for the account in which you would like to have your payment deposited.

If you do not have a chequing account you can ask your financial institution for this information.

When to sign up for direct deposit

The easiest and most convenient way to sign up for direct deposit is when you first apply for benefits. Complete the direct deposit section on your application.

If you receive benefits (Employment Insurance, Canada Pension Plan or Old Age Security benefits) by cheque, or if you recently applied for benefits, you can easily sign up for direct deposit online through My Service Canada Account.

Online

Using My Service Canada Account is the most convenient way to register for direct deposit.

My Service Canada Account is a secure website that allows you to:

view and change your personal information, including your address, telephone number(s), and banking information for direct deposit
view and print your tax slips
view all Records of Employment that your employers have submitted electronically in the last 2 years
delay receiving your Old Age Security pension and Guaranteed Income Supplement after receiving a notification letter of automatic enrolment
view, start, change or stop your federal voluntary tax deduction
give consent for someone to communicate with Service Canada about your CPP/OAS account
view the status of your application for CPP and OAS benefits and
view details and print an official proof of payment report of your CPP and OAS benefits

Note

If you have an address outside of Canada, you will only be able to view your address and direct deposit online. It is not yet possible to change the information for foreign addresses and direct deposit online. To change your information, contact us and speak with one of our agents over the phone.

Other ways to sign up for direct deposit

EI applicants

By phone

Call 1-800-206-7218 (press '0' to speak with an agent) (TTY: 1-800-529-3742).

Canada Pension Plan (including Post-Retirement Benefit) and Old Age Security applicants

By phone

Call: 1-800-277-9914 (press '0' to speak with an agent)
From outside Canada and the United States, call 613-957-1954. Collect calls are accepted Monday to Friday, 8:30 a.m. to 4:30 p.m. Eastern time. (TTY: 1-800-255-4786)
To sign up for direct deposit by phone, we usually have to speak directly to you. If someone calls on your behalf, make sure you are with them when they call. Keep in mind that we have to have trusteeship or power-of-attorney forms on file before we can take the call from your legal trustee or someone with power of attorney

By mail

Complete and print a Direct Deposit Enrolment Request Form. This form is also available at Canadian banks and financial institutions.

Mail your completed form to:

Direct Deposit
PO Box 5000
Matane, QC G4W 4R6
CANADA

Canada Pension Plan (including Post-Retirement Benefit) and Old Age Security applicants living abroad or having a foreign bank account

If you live outside Canada or have a foreign bank account, you can apply by phone or by mail.

By phone

Call 1-800-277-9914 (press '0' to speak with an agent)
From outside Canada and the United States call 613-957-1954. Collect calls are accepted Monday to Friday, 8:30 a.m. to 4:30 p.m. Eastern time. (TTY: 1-800-255-4786)
To sign up for direct deposit by phone, we usually have to speak directly to you. If someone calls on your behalf, make sure you are with them when they call. Keep in mind that we have to have trusteeship or power-of-attorney forms on file before we can take the call from your legal trustee or someone with power of attorney

By mail

You can complete and print the enrolment form for your country of residence and mail it to the address below. You can also request a form by mail:

International Direct Deposit
PO Box 7000
Matane, QC G4W 4T5
CANADA

Check the list of countries where direct deposit is offered to see in which countries the Receiver General of Canada can issue payments by direct deposit in local currency.

Direct Deposit For Canada

Check the list of countries where OAS and CPP payments are made in foreign currency to see in which countries the Receiver General of Canada issues payments by cheque in local currency.

Processing time

If your account is in Canada and you sign up for direct deposit through My Service Canada Account or by phone, we can usually start your direct deposit payments the month after you submit a request.

If you enrol by mail, you should receive your first direct deposit payment within three months.

Separate accounts for each payment

If you receive Canada Pension Plan and Old Age Security payments separately, you do not have to deposit both benefits into the same account. If you like, you can ask us to deposit your Canada Pension Plan payments into one account, and your Old Age Security payments into another.

However, we cannot split a single Canada Pension Plan or Old Age Security payment between two accounts.

For Apprenticeship Grants applicants

You can sign up for direct deposit if you inform us before we process your payment.

By phone

Speak with one of our agents Monday to Friday from 7:00 a.m. to 8 p.m. Eastern Time. Call toll-free: 1-866-742-3644. (TTY: 1-866-909-9757).

By mail

Apprentices registered in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Saskatchewan, and Yukon:

Apprenticeship Grants Western Processing Centre
Service Canada Centre
Harry Hays Bldg.
220 4th Avenue SE, Room 270
Calgary AB T2G 4X3

Apprentices registered in New Brunswick, Newfoundland and Labrador, Ontario, Quebec, Prince Edward Island, and Nova Scotia:

Apprenticeship Grants Eastern Processing Centre
Service Canada Centre
139 Douglastown Blvd
Miramichi NB E1V 0A4

Canadian Benefit for Parents of Young Victims of Crime

Direct deposit is available to applicants upon completion of a paper or online application for the benefit.

You can apply for the benefit online by completing the Canadian Benefit for Parents of Young Victims of Crime Application Form or you can print, complete and submit a paper application to the following address:

By mail

PYVC Processing Centre
Service Canada
PO Box 8232, STN T
Ottawa, ON K1G 3H7

Wage Earner Protection Program applicants

The easiest and most convenient way to sign up for direct deposit is when you complete your WEPP online application. If you do not wish to apply online, you can obtain a paper application form at your nearest Service Canada Office.

By phone

Toll-free: 1-866-683-6516 (TTY: 1 800 926-9105)
The telephone support staff responds to enquiries Monday to Friday from 7:00 a.m. to 8:00 p.m. Eastern time

By mail

WEPP Processing Centre
PO Box 5900
Cornwall, ON K6H 6J6

Canadian Government Annuities

To have your payments deposited directly by bank account or to change your direct deposit information, contact the Annuities Branch by telephone or in writing. You will need to provide:

your Annuity Contract Number or your social insurance number
the name and number of your bank or financial institution
the number of the branch where you have your account
your bank account number

By telephone:

1-800-561-7922 (toll-free in Canada and United States)
1-506-548-7972